Vale Pick Your Own Ticket Portal

FAQs / Help

Do you have parking on-site?

Yes, we have a hard-standing car park which has easy access to the farm.

Can I bring my dog?

We welcome well behaved dogs on a short lead in our outdoor picnic area and pumpkin field. However we do not allow dogs in our strawberry field during strawberry pick your own season. 

Do you have baby change facilities on-site?

Unfortunately we do not but we do have a disabled access toilet available 

Do I have to book?

We operate a ticket system for pick your own pumpkin season - please click Book Now on our website. 

We do not operate booking for strawberry picking but always check social media before travelling to visit us. 

Is the pumpkin picking entry ticket per car or per person?

Our tickets are as follows:

Daytime pumpkin ticket - per car

Twilight pumpkin ticket - per person

Do you take cash or card?

We take both cash and card.

What is your postcode?

We don't give out our postcode as it will take you to another farm.  Visit our 'Find us page' for more information on how to get here.

Do you have any gluten-free or vegan options in the cafe?

Yes, we have gluten-free and vegan cake options served in our cafe. If you have any dietary requirements please speak to a member of staff who will be able to assist.

Are you wheelchair & pushchair friendly?

Yes, we are wheelchair and pushchair friendly around our car park, main cafe site and strawberry field. The ground may be a little bumpy in some places. However customers will find it difficult to access the pumpkin field but there are pumpkins available to view and purchase around our main site which is accessible. 

Can I bring my own container to pick fruit?

Yes, you are more than welcome to bring your own containers to pick fruit. We also have punnets available to purchase on-site.

It is raining - can I get a refund on my ticket?

No, we cannot offer refunds on tickets for any reason. However, if you create an account when you purchase the ticket this allows you to move your ticket to a more suitable date. We do have undercover polytunnels and a marquee that will allow all-weather picking so don't let the weather put you off.

Will it be muddy?

As we are a working farm, if the weather is poor then it is likely to be muddy.  We recommend wearing appropriate footwear and clothing to combat this.

My ticket is for a 10.30 am session - do I have a time limit?

No, you can stay and enjoy the farm for as long as you wish.  We release tickets on a timed basis to allow us to manage numbers on site.

How does the strawberry & raspberry PYO work?  

When you arrive you can collect punnets from the welcome desk when you check-in.  A staff member will advise the best location to pick the best strawberries - follow the 'Pick here' signs.  Only pick ripe fruit as unripened fruit will not ripen at home.  When you have finished picking your strawberries, your produce will be weighed and charged by weight at the pay station.  We recommend you wash your strawberries before eating & please only pick what you intend to pay for.

I want to purchase a ticket for a specific time for strawberry picking but none are showing on the website?

This means that tickets for this particular day & time slot are unfortunately sold out. We assess our fruit daily and release time slots when we are able to. Sometimes it will be necessary for us to close our Pick Your Own to allow the fruit to replenish so some dates may not be available. On occasion, we are able to release additional slots on previously ’sold out’ days so please keep checking or if you can, please pick another date or time slot which is available.

I want to book a ticket for strawberry picking in 4 weeks' time but the website is not letting me?

We only release our strawberry picking tickets a few days in advance as that way we can monitor the fruit and ensure we have enough to go around.  We would hate to sell tickets and then disappoint people by not having enough fruit to pick.

I accidentally booked tickets per person and not per car - Can I get a refund on the extra tickets I booked?

We are unable to refund the ticket for any reason so please ensure that you book the correct amount of cars and the correct time slot. You can gift the tickets to friends however to avoid losing out.